Change In Administrative Work Culture For Quality Services

Change Administrative Work Culture Quality Services
Administrative Work Culture Quality Services

Change In Administrative Work Culture


Work culture is a deeply implanted mental program that shows an individual response to the environment and daily behavior.Work culture empowerment to employees in an organization. Healthy and happy work culture is a great level of motivation for the employees to improve the employee performance. In a good work culture the employees give their best to take advantage of the opportunities provided by the organization, and employees feel comfortable working job satisfaction. The stronger the administrative work culture, the greater the work quality of service for the community. The stronger administrative work culture help for providing the guidelines of work and activities, that satisfies to the society's needs for various matters in daily life. The improvement in administrative work culture by local government, will develope social interactions with the administrative officials for the community work satisfaction. There is required constantly development in the administrative work culture by the use of information technology for the citizens to get the information easily regarding the work quality and services provided by a local government. government should make dynamic administrative work culture of its officials for the social economic development. a good administrative work culture in present times will provide satisfaction to the society's needs.


Quality Services Delivery 


Quality services for the public by the government administrative system should be adaptive to the needs of service recipients. Improving the quality services for the public, it is necessary for the administrative system to take various attempts for the resolving public of complaints. Quality services to the society by the administrative system, whether it is the civil services or public services should fulfill the community’s rights and expectations. Services quality provided by any organization or government's administration system are the result of comparison between recipients expectations before and after getting the services. Measuring the quality of services provided to the customer are based the gaps between the services expectations and services delivery. There are five gaps generally occur between the services expectations and services delivery. first gap is service provider’s ignorance of customer expectations. Second gap is the service providers do not know the standard of service expected by customers. Thirdly one gap is services specifications and services delivery. Fourth gap is in services delivery and the last but not least gap is customer's expectations about the overall services and the services received by the customer. The five dimensions are used in the measurement of quality of services, which are reliability, responsiveness, assurance, empathy, and physical evidence. The quality of services should be provided by government's administrative system to the public, community and society in the time-frame bound manner for the welfare of the people and society.